Cv67 FAQ — Frequently asked questions and answers

Only one cv67 account is permitted per person. Creating multiple accounts using the same mobile number, IP address, or bank account may result in all accounts being suspended and any balances being forfeited.

Yes. After registration, an OTP code will be sent to your mobile number. Entering the code correctly will activate your account. This step is required for security and must be completed before making any deposits or withdrawals.

Yes, you can request to close your cv67 account at any time. Email support@cv67.ws or let us know via live chat. Make sure to withdraw your balance before closing the account.

KYC stands for Know Your Customer — it's an identity verification process. It's typically required for large withdrawals or if suspicious activity is detected. Simply submit a photo of your National ID (NID) or passport to complete verification. In most cases, the process is completed within 24 hours.

You can change your password at any time from your profile settings. Usernames generally cannot be changed once set, but contact support if you have a special request.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Use the "Forgot password?" option to regain access. For extended lockouts, contact support@cv67.ws.

CV67 currently supports bKash, Nagad, Rocket, Upay, and direct bank transfer. Mobile banking methods are the fastest, with most deposits and withdrawals completing within 5–15 minutes.

The minimum deposit on cv67 is ৳500 and the maximum single deposit is ৳50,000. The total daily deposit limit is up to ৳1,00,000. VIP members may be eligible for higher limits.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. Slight delays can occur during peak hours.

Refresh the page and wait 5–10 minutes. If the balance still hasn't updated, contact us via live chat or at support@cv67.ws with your transaction ID and we'll look into it right away.

CV67 does not charge any withdrawal fees. However, your mobile banking provider or bank may apply their own transaction fees in accordance with their own policies.

It's generally recommended to use the same method for both deposits and withdrawals. If you need to switch methods, contact support. A different method may be approved following KYC verification.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account details, or flagged suspicious activity. Contact support for more information.

If you entered incorrect details during a deposit, contact support@cv67.ws immediately with the transaction details. We'll do our best to resolve it as quickly as possible, but CV67 is not liable for errors caused by incorrect information provided by the user.

cv67 offers betting on over 30 sports, including cricket, football, kabaddi, tennis, hockey, and badminton. Live Casino, slots, and virtual sports are also available.

Pre-match betting means placing a bet before the match begins. Live betting means placing bets in real time while the match is in progress, with odds that change every moment. CV67 offers both options.

If the connection drops before your bet is confirmed, the bet will not be processed. However, if the connection drops after confirmation, the bet remains valid. Log in and check your betting history to verify.

Yes. If a match is cancelled or abandoned, cv67 will automatically refund the stake for that bet to your account. Refunds are typically processed within 24 hours.

The minimum bet on cv67 starts at ৳20. Maximum bet limits vary by sport and market. VIP members can place bets at higher limits.

Yes, CV67 supports parlay betting, letting you combine multiple matches into a single bet. The more matches you add, the higher your potential payout — though the risk increases as well.

Cash out is available on selected markets. You can partially or fully cash out during a live match to lock in a guaranteed return. This feature is not available on all matches.

CV67 uses decimal odds by default, which are easy to follow for Bangladeshi users. For example, odds of 2.5 mean a BDT 100 bet returns BDT 250 (including your original stake) if you win. You can change the odds format anytime from Settings.

As a new member, you can claim a welcome bonus on your first deposit at cv67. Complete registration, make your first deposit, and the bonus will be credited to your account automatically. The bonus amount and terms may vary over time.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example, a ৳1,000 bonus with a 5x wagering requirement means you need to wager ৳5,000 in total. Requirements vary by bonus, so always read the offer details carefully.

Refer a friend to CV67 and earn a referral bonus as soon as they make their first deposit. You'll find your unique referral link in your profile. The more friends you refer, the bigger your bonus.

CV67 offers weekly or monthly cashback at set intervals, returning a percentage of your net losses. Check the promotions page regularly and keep notifications on so you never miss an offer.

Joining the cv67 VIP program is automatic — you earn points through regular betting and level up over time. VIP members enjoy exclusive bonuses, faster withdrawals, and a dedicated account manager.

On the deposit page, you'll find a "Promo Code" or "Voucher Code" field. Enter your code there and the bonus will be applied automatically. For more details on vouchers, visit our Voucher page here.

Yes. CV67 stores your information in compliance with SSL encryption and international data protection standards. Your data is never sold or shared with third parties. For more details, please see our Privacy Policy Read.

Yes, cv67 supports two-factor authentication (2FA). An OTP will be sent to your mobile each time you log in. Enable it from your account settings — it's one of the most effective ways to keep your account secure.

No. CV67 staff will never ask for your password or OTP via email, SMS, or phone. Any such request is a phishing attempt — report it to support@cv67.ws immediately.

Change your password immediately and notify us at support@cv67.ws or via live chat. Our security team will review your account activity and take the necessary steps.

cv67 operates under an international gaming license and is regularly audited by independent bodies to ensure fair play. Our About us Visit the page for full details.

CV67 App Download Page Download directly from the official page. The app is available on both Android and iOS. Do not download from any third-party sites.

To install an APK on Android, you'll need to enable installation from unknown sources in your phone settings. Go to Settings > Security > Unknown Sources and toggle it on. You can turn it off again after installation for added security.

Yes. After your first login on the cv67 app, you'll be prompted to enable fingerprint or Face ID. You can also manage this from the app settings. It's both convenient and secure.

Older versions may have limited functionality and potential security vulnerabilities. Install updates as soon as they become available. The app will automatically notify you when an update is ready.

Yes, you can log in with the same account on both the app and the website. Your balance, betting history, and profile stay in sync across all platforms.

CV67 customer support is available 24/7. Live chat is the fastest option — you'll typically get a response within 5 minutes. Email replies may take 1–4 hours.

For any complaints, send a detailed email to support@cv67.ws. Include your account ID, a description of the issue, and any relevant screenshots for a faster resolution. Serious matters are typically responded to within 24 hours.

Yes, CV67 offers full customer support in Bengali. Our support team is specifically set up to assist Bangladeshi users and can handle any issue in Bengali.